36409: Acronis Backup Advanced 11.5 for SQL: Single-Pass Backup Fails with "Unknown Win32 Error"

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Applies to:

While performing a single-pass backup from SQL instance, you receive this error. To solve this issue make sure, that the SQL instance accepting remote connections or remove database mirroring prior to restore.

Symptoms

During performing a single-pass backup you get this error:

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Log Entry Details
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Type: Error
Date and time: 9/25/2012 10:53:53 PM
Backup plan: [None]
Task: MyRecover_1
Code: 20,250,685(0x135003D)
Module: 309
Owner: autotestautotest@ASD4
Message:
Command 'Recovering Microsoft SQL databases' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_21319
Message: Command 'Recovering Microsoft SQL databases' has failed.
--------------------
Error code: 774
Module: 87
LineInfo: cfdee69de48f3afd
Fields: $module : ArsDbBackupProvider64_vsa64_21319
Message: A Volume Shadow Copy Service (VSS) API error has occurred. Failed to signal Microsoft SQL Server VSS Writer to prepare for restoration.
--------------------
Error code: 774
Module: 87
LineInfo: cfdee69de48f3afd
Fields: $module : ArsDbBackupProvider64_vsa64_21319
Message: A Volume Shadow Copy Service (VSS) API error has occurred. Failed to signal Microsoft SQL Server VSS Writer to prepare for restoration.
--------------------
Error code: 769
Module: 87
LineInfo: 2f196f3bb7b42620
Fields: $module : ArsDbBackupProvider64_vsa64_21319
Message: A Volume Shadow Copy Service (VSS) API error has occurred.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ea
Fields: code : 2147754996, $module : ArsDbBackupProvider64_vsa64_21319
Message: Unknown Win32 error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0135003D+0x00570306+0x00570306+0x00570301+0x0000FFF0+0x800423F4

There are several possible ways to reproduce the error:

  • Restore SQL database when remote connections to the target instance are disabled.
  • Restore SQL database on a default instances of Windows Small Business Server 2011.
  • Restore principal database from mirror database.

Cause

Connection to the instance timed out. This may happen if instance does not accept connections at all, if it was stopped during restore or if internal SQL processes does not allow such type of restore (i.e. restore from database mirror).

Solution

  1. Make sure the SQL instance accepting remote connections, TCP/IP protocol is enabled for this instance and that Windows Firewall is set up to allow connections to TCP/IP port that it uses. See this guide for details: How to enable remote connections in SQL Server 2008
  2. If database mirroring is set up, remove it prior to restore. See Remove Database Mirroring

 

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