36360: Acronis Backup Advanced 11.5 for SQL: Backing up Machine with MS SQL Server 2005 Fails with “Failed to Create Volume Snapshot”

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Applies to: 

Last update: Thu, 2017-07-13 13:51

You are running a single-pass backup of SQL instances that fails with the error. To fix this issue, re-register the VSS service

Symptoms

You have defined a single-pass backup of a SQL instance that fails with the following error:

An error occurred while executing the command.
Error code: 0x1510008
Tag: 0x7A8E520180FDC06F
ProtectCommand: Failed to execute the command.
Error code: 0x1330029
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe"
Tag: 0xE6792A5EE190DD9D
Step '{0}' has failed.
Error code: 0x1490002
TraceLevel = 1 (0x1),
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe"
Tag: 0x8EDC81EA38FAB93A
TOL: Failed to execute the command. The 'Backing up' command backs up the specif
ied data to the specified location.
Error code: 0x1350016
TraceLevel = 1 (0x1),
$module = "C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Com
mon\service_process.exe"
Tag: 0x8D165E86FB819624
Failed to back up the Microsoft SQL server.
Error code: 0x57000F
IsReturnCode = 1 (0x1)
Tag: 0x248C811650C646A0
Failed to request shadow copy operation.
Error code: 0x5702CB
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\ArsDbBackupProvi
der64.exe"
Tag: 0x14FEB4C2D30AB725
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xE24F93D0B8D8C950
Failed to set snapshot bitmap.
Error code: 0x10C44E
blocks = 10485247 (0x9FFDFF)
Tag: 0x14181C22EF45ADD2
Not locked.
Error code: 0x9
code = 3758096392 (0xE0000008)
Tag: 0xABF5B651C7D88E41

Cause

There is a known issue in VSS functionality of MS SQL 2005, which is fixed in later a service pack. Or the VSS provider is broken and needs to be re-registered.

Solution

  1. Make sure you have the latest MS SQL service packs installed for all instances on the machines.
  2. Re-register the VSS provider using following batch file:

    (!) Do not attempt this solution on Windows 2008 R2 or newer operating systems

    (!) We recommend doing a partition backup before re-registering the VSS components.
    1. Download and unpack this file: reregistervss.zip;
    2. Go to Start -> Run -> cmd -> OK;
    3. Run the batchfile.

 

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