36248: Acronis Backup 11.7/11.5: Generating System Report

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    When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

    Introduction

    Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the System Report from the machine requested (Agent machine, Management Server etc.), only this way all necessary logs will be collected.

    Acronis System Report may be generated in the software GUI or from Acronis Bootable Media.

    When generated in Windows, it will collect the following information:

    • Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components;
    • acroreg.reg - Export of registry keys related to Acronis;
    • applog.evt - Windows Event Application log;
    • disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
    • groups.txt - Information about the Windows groups that contain the user account;
    • msinfo.nfo - Windows System Information File;
    • oss.txt - Acronis OS Selector report;
    • rights.txt - Export of Windows user rights;
    • schedule.txt - Acronis Scheduler report. See also Acronis Scheduler Manager;
    • syslog.evt - Windows System Log.

    If report is generated on a machine with Acronis Management Server where MS SQL Express with Acronis databases is installed, it will also collect a backup of Acronis databases.

    When generated from Acronis Bootable Media, it will collect:

    • sysinfo.txt - Information about your hard disks and their structure as detected in Acronis Linux. See Acronis Linux Report;
    • disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
    • oss.txt - Acronis OS Selector report. 

    Solution

    If you do not have the product installed or cannot collect the system report in the product GUI, please create the system report as described in AcronisInfo Utility.

    More information

    With the reports collected, please contact Acronis Customer Central.

    See also:

     

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