36010: True Image 2013 by Acronis: Trial Version Failed to Connect to the Acronis Activation Server

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Last update: 30-11-2012

When you try to activate your trial version of True Image 2013 by Acronis, you get an error. You cannot activate a trial version. Please ignore this message.

This article applies to:

  • True Image 2013 by Acronis Trial


  1. You have installed True Image 2013 by Acronis as trial version and click on Help ->  Activate:

  2. In the help about window, you click on Activate:

  3. You receive this error:


This is an issue in product. Acronis is aware of this issue and working to fix this in future. When a new build is available, where this issue is fixed, we will update this article.


You cannot activate trial version of True Image 2013 by Acronis. Only the full version have to be activated. Just ignore the activation link.

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