35521: Acronis Backup: Cleanup Utility

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Operating Systems: 

    Cleanup Utility is a console application that removes Acronis Backup and its components from Windows.

    (!) Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel or using the installation file.

    As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

    The utility removes all Acronis Backup Windows components locally from the machine. It does not perform remote uninstallation.


    If there are other Acronis products installed on the machine, they will be affected too and become non-functional.

    Running the utility may close all Windows Explorer windows.

    The utility removes SQL databases used by Acronis Management Server.

    By default, the utility removes Acronis Secure Zone and leaves the space unallocated. You can then use Windows Disk Management to put the leftover space back to a partition. There is a special parameter to keep Acronis Secure Zone intact - see below.

    1. Download Cleanup Utility:
    2. Press Start. In search, type cmd. Right-click cmd.exe and select Run as administrator. Command Prompt opens.
    3. Using the cd  command, browse to the folder you saved the utility to.
    4. Run the utility by issuing one of the following commands:

      • To run the utility with default parameters:


        The tool asks you to confirm if you want to remove the product and its components. It also asks you to reboot the machine, if need be.

      • To run the utility without user interaction:

        cleanup_tool.exe --quiet

        When run with the --quiet parameter, the utility will silently remove the product and its components. It will not ask you for any confirmation and will reboot the machine if necessary. 

      • You can also use the following parameters in quiet mode
      • To run the utility keeping Acronis Secure Zone on the system:

        cleanup_tool.exe  --quiet --keep-asz

      • To run the utility keeping Acronis SnapAPI Drivers on the system:

        cleanup_tool.exe  --quiet --keep-snapapi

    5. After issuing the command with the necessary parameter(s), the utility will remove all components of the product that it detects on the machine.

    (!) After using the Cleanup Utility, it is strongly recommended not to reboot the machine. Go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, fltsrv, timounter strings in the UpperFilters and LowerFilters of the following keys:

    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} 

    If there are any, please remove the strings from the UpperFilters and LowerFilters of the keys mentioned above.

    (!) Do not delete the keys.

    Then you may reboot the machine.

    More information

    Cleanup Tool log can be found at C:\temp\CleanupTool\cleanup_tool.log