35401: Acronis Backup 11.7/11.5: Upgrade from Version 10 on Windows Server 2003 fails

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Operating Systems: 

Upgrading the Media Builder component fails on Windows Server 2003. The problem can be solved by installing a Microsoft hotfix

Symptoms

You attempt to upgrade from Acronis Backup & Recovery 10 to Acronis Backup 11.5/11.7;

During upgrading the Acronis Bootable Media Builder, you receive an error similar to:

File C:\WINDOWS\Installer\364afaa.msi was rejected by digital signature policy

Cause

Microsoft Windows Installer has insufficient memory to verify the .msi package.

Solution

Please apply a Microsoft Hotfix that you can download from the Microsoft knowledge base (http://support.microsoft.com/kb/925336).

 

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