34969: Acronis True Image: Collecting Application Dump

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Operating Systems: 

How to collect dumps when Acronis True Image crashes

This article applies to:

  • True Image 2013 by Acronis
  • Acronis True Image 2014
  • Acronis True Image 2015

Solution

The automatic dump creation is configured with the help of the registry values, which you can either create manually or automatically by adding the information to the registry from the respective files. 

(!) To launch Windows Registry Editor, hit Win-R and type in regedit

Enabling dump creation manually with the default executable name and default folder:

  • Windows 32-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Home\Settings]
    "EnableDump"=dword:00000001
  • Windows 64-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Home\Settings]
    "EnableDump"=dword:00000001

The dump will have the name of the executable which crashes and will reside in the same folder where the executable is (for example, C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe.dmp).

Enabling dump creation manually with a unique name:

  • Windows 32-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Home\Settings]
    "EnableDump"=dword:00000002
  • Windows 64-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Home\Settings]
    "EnableDump"=dword:00000002

In this case, the date and time will be added to the name of the dump (for example, C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe30.08.2012 13_01_41.dmp)

Enabling dump creation manually to a specific folder:

Make sure that the folder exists and put the path to the folder in the registry:

  • Windows 32-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Home\Settings]
    "DumpFilePath"="C:\\Program Files\\Acronis\\TrueImageHome\\"
  • Windows 64-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Home\Settings]
    "DumpFilePath"="C:\\Program Files (x86)\\Acronis\\TrueImageHome\\"

Enabling dump creation automatically with all the steps listed above:

True Image 2013 by Acronis: if you find that the crashing application is syncagentsrv.exe, we need to create the same values, but in the different registry key:

  • Windows 32-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\SyncService\Settings]
    "EnableDump"=dword:00000001
  • Windows 64-bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\SyncService\Settings]
    "EnableDump"=dword:00000001

These values can also be automatically added from preconfigured registry files, which can be downloaded from here:

In case of creating the dumps of Sync Agent, the dumps will not overwrite each other. Each dump will have its unique date and time. The dumps will reside in the same folder, where the executable is (for example in C:\Program Files (x86)\Common Files\Acronis\SyncAgent).

More information

See also Acronis True Image 2015

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