34910: True Image 2013 by Acronis: Mounting an Image Freezes the System if Malwarebytes Is Installed

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As a workaround, deactivate Malwarebytes

This article applies to:

  • True Image 2013 by Acronis


  1. You have both True Image 2013 and Malwarebytes installed and activated on the same machine;
  2. An attempt to mount a backup freezes the system.


This is a compatibility issue with Malwarebytes.


As a workaround, deactivate Malwarebytes.

More information

See also True Image 2013 by Acronis.