As a workaround, deactivate Malwarebytes
This article applies to:
- True Image 2013 by Acronis
- You have both True Image 2013 and Malwarebytes installed and activated on the same machine;
- An attempt to mount a backup freezes the system.
This is a compatibility issue with Malwarebytes.
As a workaround, deactivate Malwarebytes.
See also True Image 2013 by Acronis.