The port is chosen at random, the hostname is orders.acronis.com, and the Firewall exception is "Acronis Sync Agent Service"
This article applies to:
- True Image 2013 by Acronis
True Image 2013 synchronization uses the following hostname:
The port is chosen at random.
The following service should be added to Firewall exceptions:
Acronis Sync Agent Service
In default Windows Firewall these are:
|Windows XP||Windows Vista, Windows|
Control Panel -> Windows Firewall -> Exceptions
Control Panel -> System and Security -> Windows Firewall -> Allowed Programs
If you have Firewall software other than the default Windows one, please add the following file to the exceptions:
- Windows 32 Bit: C:\Program Files\Common Files\Acronis\SyncAgent\syncagentsrv.exe
- Windows 64 Bit: C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
You can also check if the hostname is available from your network by issuing the tracert command:
- Hit Start-Run
- Type in cmd
- Type in tracert orders.acronis.com and hit Enter
If the trace does not complete successfully, you may need to contact your network administrator or Internet provider about the issue.