This article describes how to export an event from Acronis Management Console.

This article applies to:

• Acronis Backup & Recovery 11

Introduction

You may be asked by Acronis Support to export your logs with the error from Acronis Backup & Recovery 11 for issue investigation.

You can also export the error prior to contacting Acronis Support to save time.

Solution

1. Open the Acronis Management Console and connect to local Agent or Acronis Management Server:
   
2. Click in the navigation tree on the left panel on Log, click on the Display drop down field and choose Events:
   
3. Now you will see the Events and there you can identify the error, by choosing the entry with the red circle and white x in it. Then click on Save selected to file:
   
4. Define the destination for the log file and press OK:
   
5. In the Windows Explorer, you will find now the defined log file:
   

Please provide this information to Acronis Support.

More information

See also:

• Acronis Backup & Recovery 11
• Acronis Backup & Recovery 11: Generating System Report
• Getting Support through Acronis Website