33461: MSI: Installation of Acronis Product Fails without Return Value 3 or Rollback in MSI Log

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Installation of Acronis Product fails without Return Value 3 or Rollback in MSI Log


Installation of Acronis Product Fails without return value 3 or rollback in MSI Log. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.


If there is no Return value 3 or Rollback in the MSI log, try looking into Windows Application Event log. (See Microsoft TechNet Article: How to Check the Application Event Log for Errors).

1719: "The Windows Installer service could not be accessed" Example from MSI Log:

Try looking in the Application Event log for the following entry:

Source: MsiInstaller
Type: Error
EventId: 11719

"Product: Acronis Backup & Recovery 10 xxxxx -- Error 1719. The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

This is an issue with the Microsoft Installer. For details, please see Microsoft Knowledge Base Article 2642495.

More information

See Analyzing Installation Logs of Acronis Products Based on MSI Technology