Installation of Acronis Product Fails with with "Attributes of source directory is invalid (0xFFFFFFFF). Error code: 0x5" in MSI Log. Copy Installation File to local storage and restart installation.

Introduction

Installation of Acronis Product Fails with "Attributes of source directory is invalid (0xFFFFFFFF). Error code: 0x5" install Error in the lines preceding "Return value 3", then it means that the connection to the installation location has been interrupted.

Solution

Installation from a Network Share Example from MSI Log:

MSI Cut Log

...
1: MSIGEN:ReminstInstall: Source directory for msi packages is "\\Server\E$\Install\ABR\".
MSI (s) (F8!E0) [01:12:30:066]: Closing MSIHANDLE (320920) of type 790531 for thread 224
MSI (s) (F8:40) [01:12:30:066]: Closing MSIHANDLE (320915) of type 790536 for thread 1648
1: MSIGEN:ReminstInstall: Attributes of source directory is invalid (0xFFFFFFFF). Error code: 0x5
MSI (s) (F8:70) [01:12:30:082]: User policy value 'DisableRollback' is 0
MSI (s) (F8:70) [01:12:30:082]: Machine policy value 'DisableRollback' is 0
Action ended 1:12:30: InstallFinalize. Return value 3.
...

Such log indicates that the connection to the installation file location has been interrupted. It is recommended to copy the installation file to a local drive and retry the installation.

More information

See Analyzing Installation Logs of Acronis Products Based on MSI Technology