33455: MSI: Installation of Acronis Product Fails with "SnapAPI Installation Completed - 0x430 or - 1072" in MSI Log

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Installation of Acronis Product Fails with "SnapAPI installation completed - 0x430 or - 1072" in MSI Log. Reboot the machine in order to restart the installation.

Introduction

Installation of Acronis Product Fails with "SnapAPI installation completed - 0x430 or - 1072" install Error in the lines preceding "Return value 3", then it means that the Acronis SnapAPI Service could not be installed properly. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.

Solution

Incomplete uninstallation of SnapAPI example from MSI Log:

MSI Log Cut

Example 1:

...
1: MSIGEN:MsiSnapmanInstall: extract setup app setupapp.exe
MSI (s) (84!D8) [10:26:03:671]: Closing MSIHANDLE (12984) of type 790531 for thread 2520
MSI (s) (84!D8) [10:26:04:968]: Creating MSIHANDLE (12985) of type 790531 for thread 2520
1: MSIGEN:MsiSnapmanInstall: Setup helper DLL configured successfully.
MSI (s) (84!D8) [10:26:04:968]: Closing MSIHANDLE (12985) of type 790531 for thread 2520
MSI (s) (84:44) [10:26:04:984]: Closing MSIHANDLE (12974) of type 790536 for thread 1828
1: MSIGEN:MsiSnapmanInstall: SnapAPI installation completed - 0x430.
MSI (s) (84:24) [10:26:05:046]: User policy value 'DisableRollback' is 0
MSI (s) (84:24) [10:26:05:046]: Machine policy value 'DisableRollback' is 0
Action ended 10:26:05: InstallFinalize. Return value 3.
...

0x430 error code indicates that SnapAPI service has been marked for deletion. In order to commit that, a machine must be restarted. After that the product can be installed.

Example 2:

...
1: MSIGEN:ExtractSetupHelper: windows major version '6' detected
1: MSIGEN:ExtractSetupHelper: setting dll mode.
1: MSIGEN:MsiSnapmanForceInstall: Setup helper DLL configured successfully.
1: MSIGEN:MsiSnapmanForceInstall: SnapAPI installation completed - '1072'.
1: MSIGEN:MsiSnapmanForceInstall: operation failed.
CustomAction _USRCUSTACT_MsiSnapmanInstall_SnapAPI returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 15:45:44: InstallFinalize. Return value 3.
...

Code "SnapAPI installation completed - '1072'" means "The specified service has been marked for deletion". In order to commit that, a machine must be restarted. After that the product can be installed.

More information

See Analyzing Installation Logs of Acronis Products Based on MSI Technology

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