33450: MSI: Installation of Acronis Product Fails with Service Stop/Start "_USRCUSTACT_MsiMMSStop_OmniRestore" Install Error in MSI Log

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Installation of Acronis Product Fails with Service Stop/Start "_USRCUSTACT_MsiMMSStop_OmniRestore" Install Error in MSI Log. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.

Introduction

If the log file shows Service Stop/Start (_USRCUSTACT_MsiMMSStop_OmniRestore) install Error in the lines preceding "Return value 3", then it means that the Acronis Services have not been started/stopped in a timely fashion by the operating system.

Solution

Service Stop/Start (_USRCUSTACT_MsiMMSStop_OmniRestore) Example from MSI Log:

MSI Log Cut

...
MSI (s) (C0:04) [22:10:31:944]: Creating MSIHANDLE (7360) of type 790542 for thread 2052
MSI (s) (C0:44) [22:10:31:944]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIBE.tmp, Entrypoint: MsiMMSStop
MSI (s) (C0:44) [22:10:32:982]: Closing MSIHANDLE (7360) of type 790542 for thread 2052
Action Started at 22:10:31: _USRCUSTACT_MsiMMSStop_OmniRestore.
Action Ended at 22:10:32: _USRCUSTACT_MsiMMSStop_OmniRestore. Return value 3.
...

During the installation, the Acronis Services have not been started/stopped in a timely fashion by the operating system.

To solve the issue, do the following:

  • Hit Start -> Run and type in services.msc;
  • Stop all Acronis related services;
  • Re-attempt the installation.

More information

See Analyzing Installation Logs of Acronis Products Based on MSI Technology