33314: MSI: Installation of Acronis Product Fails with WMI Error in MSI Log

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Installation of Acronis Product fails with WMI Error in MSI log. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.

Introduction

If the log file shows WMI in the lines preceding "Return value 3", then it means that it is WMI system that does not function properly.

Solution

Analyzing MSI log is generally done based on the error code(s) and latest operation information that can be found in the log file. Please take a look at the two examples below:

WMI Example from MSI Log:

MSI Log Cut

...
[CUSTOMACTION]: Secure the COM+ application:
[CUSTOMACTION]: - Get roles collection
[CUSTOMACTION]: - Populate...
[CUSTOMACTION]: - Add new role
[CUSTOMACTION]: - Set name = Administrators
[CUSTOMACTION]: - Set description = Administrators group
[CUSTOMACTION]: - Save changes ...
[CUSTOMACTION]: Granting user permissions:
[CUSTOMACTION]: - Populate...
[CUSTOMACTION]: - Add new user
[CUSTOMACTION]: - Searching for the Administrators account using WMI...
[CUSTOMACTION]:
ERROR:
[CUSTOMACTION]: - Error code: -2147023838 [0x80070422]
[CUSTOMACTION]: - Exit code: 133
[CUSTOMACTION]: - Description:
[CUSTOMACTION]: - Source:
[CUSTOMACTION]: - Help file:
[CUSTOMACTION]: - Help context: 0
Action ended 8:15:34: InstallFinalize. Return value 3.
...

Here you can see the following error in WMI usage context:

  • 0x80070422 - The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

This means that it is WMI system that does not function properly. Diagnosis of WMI can performed with a special Windows utility:

The WMI Diagnosis Utility

You can also troubleshoot the WMI issues:

Microsoft Technet Script Center WMI Help

More information

See Analyzing Installation Logs of Acronis Products Based on MSI Technology

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