32998: Acronis Backup & Recovery 11: Adding a Machine to Acronis Management Server Errors Out with "Failed to get information about remote machine"

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You have specified incorrect credentials

This article applies to:

  • Acronis Backup & Recovery 11


An attempt to add a machine with an Acronis Agent to the Acronis Management Server fails with the following error:

Failed to get information about remote machine


The credentials that you used in the form have no sufficient rights to add the remote machine to Acronis Management Server.


Make sure you enter correct login and password of account with administrator privileges of remote machine you are trying to add.

More information

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