32735: Acronis Backup 11.5: "Failed to retrieve the list of available data centers"

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Last update: Tue, 2019-04-23 12:19

Using the first time of the Tool - Calculate Online Backup Time - fails due an overload of Acronis site. Try again later or in several hours.

Symptoms

In Acronis Backup there is a functionality in Tools -> Calculate online Backup time.

When you start this tool for the first time, you may get the following error:

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Error
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Failed to retrieve the list of available data centers.
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Details:
Code: 20 250 646(0x01350016)
LineInfo: 0x8D165E86FB8195EA;

Module: disk_bundle_vs
Message: Failed to retrieve the list of available data centers.

Code: 19 333 298(0x012700B2)
LineInfo: 0x61CCA78F73F75999;

Module: disk_bundle_vs
Message: Failed to retrieve the list of available data centers.

Code: 19 333 126(0x01270006)
LineInfo: 0x792073FEBB45A64;

Module: disk_bundle_vs
Message: Internal error: Unexpected response from the server.

Code: 19 333 309(0x012700BD)
LineInfo: 0x78EAA8CE283EE097;

Module: disk_bundle_vs
Message: The request has failed. Status: ''; Description: ''.

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Cause

On first use this function will attempt to receive the list of data centers from the Acronis site for you to select from.

If the Acronis site is overloaded, the attempt may time out and result in the error.

Solution

Please wait for three to five minutes and reattempt.

 

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