32675: Acronis Backup Advanced: How to Force Tape Detection

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Last update: 28-08-2019

How to force tape detection

Introduction

If the detection of a tape drive takes too long, you can increase the wait time by applying some changes in Windows Registry.

Solution

  1. Close the product and stop Acronis Services. Go to Start -> Run -> services.msc and stop these Acronis Services:
    • Acronis Managed Machine Service
    • Acronis Removable Storage Management Service
    • Acronis Storage Node Service
    • Acronis Scheduler2 Service
    • Acronis Agent Service
  2. Go to Start -> Run -> regedit
    • In the string HKLM\Software\Acronis\ARSM\Settings create two values:
      • Right-click -> New -> binary: Name: UserConfigurationMode - Value: 1 (Value 0 can be used to disable the config files)
      • Righ-tclick -> New -> string: Name: UserConfigurationFilename - Value: UserConfig.xml
  3. Start the Services that you have stopped at Point 1;
  4. Start the Acronis Management Console and connect to the Agent or Acronis Management Server and run Detect Hardware inside the product;
  5. As a result of this action, you will find a new file in following folder:
    • \Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\ARSM\Configuration\HardwareConfiguration.xml
    • The content of the file is similar to:

      <?xml version="1.0"?>
      <arsm_devices version="1">
      <library serial= "2MWT00020H">
      <display_name>QUANTUM PX500 0014 (HU10801K7A)</display_name>
      </library>
      <drive index="1" serial="1300274445">
      <display_name>IBM ULTRIUM-TD3 4C17 (1300274445)</display_name >
      </drive>
      </arsm_devices>

  6. Please rename this file UserConfig.xml and add your necessary drive information inside the library tag similar to:

    <?xml version="1.0"?>
    <arsm_devices version="1">
    <library serial= "2MWT00020H">
    <display_name>QUANTUM PX500 0014 (HU10801K7A)</display_name>
    <drive index="1" serial="1300274445">
    <display_name>IBM ULTRIUM-TD3 4C17 (1300274445)</display_name >
    </drive>
    </library>
    </arsm_devices>

  7. After saving the file under its new name, run the Detect Hardware again. This should put the drive in the library.

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