How to force tape detection
Introduction
If the detection of a tape drive takes too long, you can increase the wait time by applying some changes in Windows Registry.
Solution
- Close the product and stop Acronis Services. Go to Start -> Run -> services.msc and stop these Acronis Services:
- Acronis Managed Machine Service
- Acronis Removable Storage Management Service
- Acronis Storage Node Service
- Acronis Scheduler2 Service
- Acronis Agent Service
- Go to Start -> Run -> regedit
- In the string HKLM\Software\Acronis\ARSM\Settings create two values:
- Right-click -> New -> binary: Name: UserConfigurationMode - Value: 1 (Value 0 can be used to disable the config files)
- Righ-tclick -> New -> string: Name: UserConfigurationFilename - Value: UserConfig.xml
- In the string HKLM\Software\Acronis\ARSM\Settings create two values:
- Start the Services that you have stopped at Point 1;
- Start the Acronis Management Console and connect to the Agent or Acronis Management Server and run Detect Hardware inside the product;
- As a result of this action, you will find a new file in following folder:
- \Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\ARSM\Configuration\HardwareConfiguration.xml
- The content of the file is similar to:
<?xml version="1.0"?>
<arsm_devices version="1">
<library serial= "2MWT00020H">
<display_name>QUANTUM PX500 0014 (HU10801K7A)</display_name>
</library>
<drive index="1" serial="1300274445">
<display_name>IBM ULTRIUM-TD3 4C17 (1300274445)</display_name >
</drive>
</arsm_devices>
- Please rename this file UserConfig.xml and add your necessary drive information inside the library tag similar to:
<?xml version="1.0"?>
<arsm_devices version="1">
<library serial= "2MWT00020H">
<display_name>QUANTUM PX500 0014 (HU10801K7A)</display_name>
<drive index="1" serial="1300274445">
<display_name>IBM ULTRIUM-TD3 4C17 (1300274445)</display_name >
</drive>
</library>
</arsm_devices> - After saving the file under its new name, run the Detect Hardware again. This should put the drive in the library.
More information
See also: