32390: Acronis Backup & Recovery 11: Manual Uninstallation

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Applies to: 

Last update: 08-04-2016

This article describes how to manually remove all traces of Acronis Backup & Recovery 11 from Windows

This article applies to:

  • Acronis Backup & Recovery 11

Introduction

You can always remove Acronis Backup & Recovery 11 components via Windows Control Panel.

Also, you can use the cleanup tool for automatic uninstallation of the product components from Windows. See Acronis Backup & Recovery 11 Cleanup Utility.

Solution

  1. Deactivate Acronis Startup Recovery Manager (if you have it activated). See also Acronis Startup Recovery Manager;
  2. Remove Acronis Secure Zone if you have one on the machine. See also Deleting Acronis Secure Zone;
  3. Remove Acronis Backup Archive Explorer (Timounter). See also Removing Acronis Backup Archive Explorer;
  4. Remove SnapAPI drivers: 
    • Go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, fltsrv, timounter strings in the UpperFilters and LowerFilters of the following keys:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}
      Do not delete the keys!
    • If there are any, please remove them. Then you may reboot the machine.
  5. Delete all of the Acronis services (Start-Run) -> sc delete "Service Name":

    (!) Not all of them may be present in the system:

    • Acronis VSS Provider
    • MMS
    • AMS
    • AcronisAgent
    • AcronisPXE
    • AcrSch2Svc
    • AcronisFS
    • StorageNode
    • AcronisBackupServerService
    • GroupServer
    • ARSM
    • AmsWebServer
  6. Delete the databases:
    • Identify the value at SOFTWARE\Acronis\AMS\ConnectionStrings
    • Delete the databases
  7. Unregister VSS by issuing the following commands:
    • regsvr32.exe /u /s snapapivss.dll
    • regsvr32.exe /u /s vsscom.dll
    • regsvr32.exe /u /s vsscomproxy.dll
  8. Stop the following Acronis processes:
    • TimounterMonitor.exe
    • schedhlp.exe
    • TrayMonitor.exe
    • BackupAndRecoveryMonitor.exe
    • TrueImageMonitor.exe
  9. Stop the following Windows process:
    • explorer.exe
  10. Remove the following groups and users:
    • Acronis Centralized Admins
    • Acronis Remote Users
    • AcronisBackupServerUsers
    • All users that have the following in their names:
      • Acronis
      • AMS User
      • ASN User
      • Acronis Agent User
      • _acro_subst_user_
  11. Delete the following registry keys:

    Autorun/Startup:

    • SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Acronis Scheduler2 Service
    • SOFTWARE\Microsoft\Windows\CurrentVersion\Run\BackupAndRecoveryMonitor.exe
    • SOFTWARE\Microsoft\Windows\CurrentVersion\Run\TrayMonitor.exe
    • SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor

    Classes:

    • HKEY_CLASSES_ROOT\TypeLib{6299F4BE-3693-4FE1-8428-0B0A511D7BAB}
    • HKEY_CLASSES_ROOT\AppID{C4E69DB9-E094-483e-B922-E7ADE65FB497}
    • HKEY_CLASSES_ROOT\CLSID{FF44E122-BC16-49FC-A246-B62B8132978D}
    • HKEY_CLASSES_ROOT\CLSID{5290FF09-E066-4E27-8663-4F4AB8211397}
    • HKEY_CLASSES_ROOT\.tib
    • HKEY_CLASSES_ROOT\.tis
    • HKEY_CLASSES_ROOT\tibfile
    • HKEY_CLASSES_ROOT\tisfile
    • HKEY_CLASSES_ROOT\CLSID{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    • HKEY_CLASSES_ROOT\CLSID{C539A15B-3AF9-4c92-B771-50CB78F5C751}
    • HKEY_CLASSES_ROOT\CLSID{C539A15C-3AF9-4c92-B771-50CB78F5C751}
    • HKEY_CLASSES_ROOT\CLSID{C539A15D-3AF9-4c92-B771-50CB78F5C751}

    HKEY_LOCAL_MACHINE entries:

    • SOFTWARE\Acronis
    • SOFTWARE\Policies\Acronis
    • System\CurrentControlSet\Services\StorageNode
    • System\CurrentControlSet\Services\VSS\Providers{f782463b-33bb-4043-ad8d-60b728d26a6c}
    • System\CurrentControlSet\Enum\Root\LEGACY_ACRONISAGENT
    • System\CurrentControlSet\Enum\Root\LEGACY_ACRONISFS
    • System\CurrentControlSet\Enum\Root\LEGACY_ACRONISPXE
    • System\CurrentControlSet\Enum\Root\LEGACY_AMS
    • System\CurrentControlSet\Enum\Root\LEGACY_MMS
    • System\CurrentControlSet\Enum\Root\LEGACY_STORAGENODE
    • System\CurrentControlSet\Control\NTMS\OMID\Tape\ATF
    • System\CurrentControlSet\Services\Eventlog\Application\Acronis Backup and Recovery 11 Agent Core
    • CurrentControlSet\Services\AcronisAgent
    • CurrentControlSet\Services\AcronisFS
    • CurrentControlSet\Services\AcronisPXE
    • CurrentControlSet\Services\AMS
    • CurrentControlSet\Services\MMS

    Extensions:

    • SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    • SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{C539A15B-3AF9-4c92-B771-50CB78F5C751}

    DLL:

      • Go to SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
      • Note all the Installation Paths in <GUID>\InstallProperties\InstallLocation, where <GUID>\InstallProperties\Publisher has the value Acronis
      • Delete all the keys that have Installation Paths in their paths;
      • Delete all the keys that have "\Acronis\" in their paths

    User Profiles:

        • Go to SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        • Delete all the keys whose S-*\ProfileImagePath contains:
          • Acronis Agent User
          • AMS User
          • ASN User

    Environment:

      • Go to System\CurrentControlSet\Control\Session Manager\Environment
      • From the key Path delete all the paths that have Installation Paths
      • Do the same for the key HKEY_CURRENT_USER\Environment
      • Delete HKEY_CURRENT_USER\Software\Acronis
  12. Deleting files and directories:
    • Go to %USERPROFILE%/../ and delete:
      • Acronis Agent User
      • AMS User
      • ASN User
      • All Users\Application Data\Acronis
    • Delete %ProgramFiles%\Acronis
    • Delete %CommonProgramFiles%\Acronis
    • Delete Documents and Settings\All Users\Application Data\Acronis (XP, 2003) or ProgramData\Acronis (>= vista)
    • Delete %windir%\Acronis
    • Delete C:\Windows\System32\autoprnt.exe
    • Delete C:\Windows\System32\drivers\timntr.sys
    • Delete desktop shortcuts
    • Delete all paths from Installation Paths
    • Go to SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
    • Delete all files written to \InstallProperties\LocalPackage, where \InstallProperties\Publisher has value Acronis
    • Delete all folders in %windir%\Installer{PRODUCT_CODE}, where {PRODUCT_CODE} is in \InstallProperties\UninstallString, where \InstallProperties\Publisher has value Acronis
  13. Deleting Menu entries:
    • Deleting entries on the installed products in the registry:
      • Go to SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
        • Write down all values, where \InstallProperties\Publisher has value Acronis
        • Delete all HKEY_CLASSES_ROOT\Installer\Features\
        • Delete all HKEY_CLASSES_ROOT\Installer\Products\
        • Delete all HKEY_CLASSES_ROOT\Installer\UpgradeCodes\
        • Delete all HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\
        • Delete all HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\
        • Delete all HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\
        • Delete all SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
        • Delete all SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\
        • Delete all SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\
        • Delete all SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ <product_code> where Publisher has value Acronis
        • Delete all keys in SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders, that have Installation Paths in their paths
        • Delete all keys in SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders, that have \Acronis\ in their paths

More information

See also Acronis Backup & Recovery 11.

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