32243: Acronis Backup for VMware: Backup Wizard Does Not Show Some of the VMs Existing on vCenter/ESX(i) Host

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The typical reason for a VM to be missing in the backup or replication wizard (unavailable for selection) is that this VM was created by Acronis vmProtect and is in fact a replica VM. It is not possible to back up replica VMs by default, however this may be possible after additional adjustments

This article applies to:

  • Acronis Backup for VMware 9 (Acronis vmProtect 9)
  • Acronis vmProtect 8
  • Acronis vmProtect 7

Symptoms

You are trying to back up a VM, however it is missing in the list of VMs available for backup in the wizard.

Cause

The possible reasons include:

A) The VM which cannot be seen in the list is a replica VM created by Acronis Backup for VMware. See Solution A.

B) The list of VMs has not yet been discovered by Acronis Agent after the registration of vCenter/ESX(i) host in configuration. See Solution B.

C) The VM which cannot be seen has duplicate UUID (and/or InstanceUUID) in vSphere which matches the UUID of some other VM in the same environment. See Solution C.

D) The VM which cannot be seen was created via the Run VM from Backup feature. See Solution D.

E) The VM is Acronis Virtual Appliance which is automatically filtered from the list of VMs available for backup. See Solution E.

Solution


More information

The normal workflow for moving replica into production is first to perform a "Failover" to replica VM which will start the replica VM and therefore necessary services provided by the VM will be up and running.

The second step is to perform the "Failback" operation which will recover the VM from the replica VM and put it into the final destination. Note that during the "Failback" operation the replica VM will remain running until the very end of the process when it will be shut down in order to add the remaining changes (generated while the "Failback" operation was in progress). This means that the downtime of the services provided by the VM will be minimal.

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