31851: Acronis Backup & Recovery 11: You Cannot Install an Agent into Guest OS if the Host Has a License Tied to It

use Google Translate

Fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). As a workaround, revoke the license key and install the Acronis Agent in the guest OS

This article applies to:

  • Acronis Backup & Recovery 11 Virtual Edition

Symptoms

There are two possible scenarios:

Scenario 1

  1. You have a virtual edition license assigned to a host (Hyper-V or ESX);
  2. You attempt to install an Acronis Agent into a guest operating system of the host;
  3. The attempt fails with one of the following error messages:

    Failed to migrate data to the license server
    Failed to obtain a license from the license server

Scenario 2

  1. You have a virtual edition license assigned to a host (Hyper-V or ESX);
  2. You install an Acronis Agent into a guest operating system and manually specify a serial key for it (i.e. not through Acronis License Server);
  3. An attempt to add this installed Acronis Agent to Acronis Management Server will fail  with one of the following error messages:

    Failed to migrate data to the license server
    Failed to obtain a license from the license server

Cause

If the license is first acquired by a host, it cannot be used for installation of Acronis Agents into a guest operating system.

Solution

The issue has been fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). Please upgrade, otherwise use these solutions:

  1. Revoke the license tied to the host:

  2. Install the Acronis Agent into the guest operating system;
  3. The license will then be tied back to the host during the next backup operation. Both backups of the host, agentless backups of the VMs on this host, and backups via Agents installed inside of the guest VMs will work properly.

More information

See also Acronis Backup & Recovery 11.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
1 + 11 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.