30947: Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"

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Operating Systems:

    Symptoms

    1. You run a scheduled task or create a new task (backup, recovery, validation, etc);
    2. Task fails with error message Feature is disabled and code 0x0135003D+0x01980001+0x01980009 or 0x00640012 

      Error code: 61
      Module: 309
      LineInfo: 4a8728dc8a1c950f
      Fields:  $module : service_process_vs_38774
      Message: Command 'Backing up' has failed.
      --------------------
      Error code: 1
      Module: 408
      LineInfo: 4792e32fa7da97d2
      Fields:  $module : disk_bundle_vs_38774
      Message: No license to perform the requested operation.
      --------------------
      Error code: 9
      Module: 408
      LineInfo: 4792e32fa7da96e0
      Fields:  FeatureName : FEATURE_ABR_DISK_BACKUP, $module : disk_bundle_vs_38774
      Message: A problem with licenses has occurred. Click Help > Change license to check the licenses assigned to the machine.

      Or with this error message: Feature is disabled.

    Cause

    There is no license assigned to Acronis Agent (solution 1), a trial license has expired (solution 2), or the agent cannot verify the license on Acronis License Server (solution 3). 

     

    Solution 1: Assigning License

    If an Agent machine does not have a license assigned, you can assign a license manually on the Agent machine or on Acronis Management Server.

    On the Agent machine:

    1. Navigate to Help -> Change license:
    2. In Licenses window click Specify:
    3. Select a license available on the License Server of add a license:

    On the Management Server:

    1. Right-click on the Agent machine and select Change license:
    2. Specify a license.

     

    Solution 2: moving to full version

    Switching from trial to full version is done in the same way as assigning a license. Here are step-by-step instructions:

     

    Solution 3: reassigning the license

    1. On the Agent machine, go to Help -> About and note the license assigned to the machine;
    2. On Acronis Management Server, go to Licenses section on the Navigation pane (Full list must be selected):

    3. Select the license assigned to the problem machine and press Revoke license:

    4. Restart Acronis services on the machine with Acronis Agent:
      • Go to Start -> Run -> services.msc;
      •  Right-click on Acronis Managed Machine Service, and click Restart;
    5. On the machine with Acronis Agent, go to Help -> Change License and check if license is assigned. If license is not assigned, press Change and assign a license from the list of available licenses to the machine.

    More information

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