30856: Acronis Backup Advanced 11.5 or Acronis Backup & Recovery 11: "Failed to connect to the storage node. Certificate verify failed."

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Last update: 31-03-2016

Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue


On an attempt to browse a managed vault you receive the following error message:

Failed to connect to the storage node.
SSL connection failed. Certificate verify failed.


The Acronis Management Server certificate has gone corrupt. This certificate is required for connection to the vaults.


To fix the issue, please do the following:

  1. Remove the Acronis Storage Node with the faulty managed vault from the Acronis Management Server;
  2. Then add the Acronis Storage Node back to the Acronis Management Server. This will fix the certificate. All of the vaults from this Acronis Storage Node will be automatically attached back.

More information

Please contact Acronis Support if you need assistance.