30742: Acronis Backup: "Installation error" and 0x00624E29+0x00D281F5

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The "Log on as a service" right failed to be automatically added to the user under which you are trying to install

This article applies to:

  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

Symptoms

  1. You try to install Acronis Backup.
  2. Installation fails with the following error:

    Error Code: 0x00624E29+0x00D281F5
    Error Message: Installation error.

Cause

There are two possible causes:

  • The name of the machine on which you are trying to install is longer than 15 characters. NetBIOS does not support this. Hence, the Log on as a service right cannot be automatically assigned to the user during installation. As a result, the installation fails.
  • The Log on as a service right failed to be added automatically to the user under which you are trying to install because of an unidentified reason.

Solution

If the name of the target machine is longer than 15 characters, rename it so that the name is shorter than 15 characters. This will allow the product to assign the Log on as a service right automatically to the user during the installation. The installation will then succeed.

If the name of the machine is not the issue, then make sure the user under which you are trying to install has the Log on as a service right:

Having added the Log as a service right to the user on the target machine, reattempt the installation under the same user.

More information

If you need assistance, please contact Acronis Customer Central.

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