Edit the Local Security Policy on the target machine:

1. Go to Start -> Control Panel -> Administrative Tools -> Local Security Policy;
2. Browse down to Local Policies -> User Rights Assignment -> and find Log on as a service policy;
3. Double click on this policy and click on Add User or Group;
4. Click Advanced;
5. Click on Locations and make sure your local machine is selected as the location to look for the users;
6. Click OK, then click Find now and select the user under which you are trying to install:
7. Click OK several times to finish applying the policy.

(!) If the Add User or Group button is grayed out, then it means that the machine is a part of the domain, and the Log on as a service policy is defined via domain security settings, e.g.

In this case, please see the If the target machine is part of a domain or If the machine is a part of a domain and it is a domain controller of this article.

Restart Acronis Agent services:

1. Go to Start -> Run -> services.msc
2. Right-click on the following Acronis services, and click on Restart:
   • Acronis Managed Machine Service
   • Acronis Remote Agent
   • Acronis Scheduler2 Service

Ensure that the Log on as a service right is added to the necessary accounts in the Domain Security Policy:

1. On the domain controller go to Start -> Control Panel -> Administrative Tools -> Domain Security Policy
2. Browse down to Local Policies -> User Rights Assignment -> and find Log on as a service policy:

   

3. Double click on this policy, enable the box Define these policy settings and click on Add User or Group:

   

4. Type in the account name and click OK;

   

   (!) For the proper functioning of Acronis Storage Server and Acronis Management Server, you need to add to this policy the accounts under which these components were installed and under which their services are running; by default it is ASN user and AMS user – or any alternative domain administrator user if during the installation you have chosen to use the existing domain administrator account.

5. Click OK when all the users are added:

   

The updated policy must be applied to the domain members: either wait for some time defined for your domain – for the domain policy to be refreshed and applied to all machines; or force domain policy update to be applied immediately on a particular domain machine:

1. Go to Start -> Run -> cmd
2. Execute the command:

   gpupdate /force

Restart Acronis Agent services:

1. Go to Start -> Run -> services.msc
2. Right-click on the following Acronis services, and click on Restart:
   • Acronis Managed Machine Service
   • Acronis Remote Agent
   • Acronis Scheduler2 Service

Ensure that the Log on as a service right is added to the necessary accounts in the Domain Controller Security Policy:

1. On the domain controller go to Start -> Control Panel -> Administrative Tools -> Domain Controller Security Policy
2. Browse down to Local Policies -> User Rights Assignment -> and find Log on as a service policy
3. Double click on this policy, enable the box Define these policy settings and click on Add User or Group
4. Click Browse -> Advanced
5. Click on Locations and make sure your domain is selected as the location to look for the users
6. Click OK, then click Find now and select the user under which you are trying to install from the list.

Restart Acronis Agent services:

1. Go to Start -> Run -> services.msc
2. Right-click on the following Acronis services, and click on Restart:
   • Acronis Managed Machine Service
   • Acronis Remote Agent
   • Acronis Scheduler2 Service