30665: Acronis True Image Home 2012: "Error while parsing script file"

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To fix the issue, recreate all backup settings

This article applies to:

  • Acronis True Image Home 2012

Symptoms

In the operation log of the product you see the following error message:

Error while parsing script file

Cause

One of the tasks has gone corrupted.

The tasks are scripts with the *.tis extension located at:

  • Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts
  • Windows Vista, Windows 7: ProgramData\Acronis\TrueImageHome\Scripts

Solution

Currently it is impossible to identify which of the tasks (if you have several) has gone corrupted.

To work around the issue, do the following:

  1. Close Acronis True Image Home 2012;
  2. Delete the task scripts from Windows - i.e. all files from the following folder:
    • Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts
    • Windows Vista, Windows 7: ProgramData\Acronis\TrueImageHome\Scripts

    (!) To access these folders you will need to enable viewing hidden files and folders in Windows:

  3. Start Acronis True Image Home 2012, right-click on each of the tasks and select Recreate backup settings:

    This will fix the issue.

More information

Please contact Acronis Customer Central if you need assistance.

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