30658: Acronis vmProtect: ESX Host Is Lost and Cannot Be Added

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Applies to: 

Delete two registry keys to fix the issue

This article applies to:

  • Acronis vmProtect

Symptoms

  1. You have a previous version of Acronis vmProtect Windows Agent with an ESX host added to it;
  2. You upgrade the Acronis vmProtect Windows Agent to the latest version;
  3. After the upgrade, the ESX host it lost:

  4. An attempt to readd the ESX host to the latest version of Acronis vmProtect Windows Agent fails:

    If the existing vCenter/ESX(i) host has disappeared from Configure -> ESX(i) hosts list from the virtual appliance and when you trying to add it back, you get the following error message:

    Code: 27066484 (0x019D0074)Zeile: 785B8E25EFF8E862Nachricht: Fehler während Ausführung des Befehls 'add_virtual_server'.============ Code: 27066405 (0x019D0025)Zeile: 179FEC25D1EBD861Nachricht: Es ist ein Fehler im Virtual Servers Controller aufgetreten.============ Code: 26935302 (0x019B0006)Zeile: D3AF97FEE7698AD0Nachricht: Beim Hinzufügen des Servers ist ein Fehler aufgetreten.============ Code: 16285701 (0x00F88005)Zeile: C25B1498C08C3530Nachricht: Speichern der Objekt-Zugriffsinformationen fehlgeschlagen.============ Code: 16285697 (0x00F88001)Zeile: C25B1498C08C3517Nachricht: Der angegebene Eintrag existiert bereits: Kategorie 2, lindtger\server-service@devcs002.de.lindt.net.

Cause

The is a known issue with Acronis vmProtect.

Solution

To fix the issue, do the following:

  1. Invoke Windows Registry (Start-Run -> regedit);
  2. Delete the following registry keys:

    HKEY_CURRENT_USER\Software\Acronis\CredStorage\
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\VMMS\Configuration\VirtualInfrastructure\

  3. Restart the Acronis vmProtect Managed Machine Service (Start-Run -> services.msc)

If the existing vCenter/ESX(i) host has disappeared and you get the error message, clear the virtual appliance credentials storage as follows:

  1. Open the vSphere Client and click on the Virtual Appliance;
  2. Click the Console tab;
  3. Press CTRL-SHIFT-ALT-SPACE-F1 then ALT-F2 to enter the command prompt;
  4. In the command prompt type: rm -rf /tmp/root/.Acronis/CredStorage/*
  5. Reboot the virtual appliance to complete the procedure.

More information

See also Acronis vmProtect 9.

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