3063: Acronis Recovery for MS SQL Server Management Console Hangs When Connecting to Acronis Agent

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Add the NETWORK SERVICE user to security policies to solve the issue

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For other Acronis products see:

Symptoms

Acronis Recovery for MS SQL Server Management Console hangs when you are trying to connect to an Acronis Agent.

Or you are connecting to the Microsoft SQL server via Remote Desktop (RDP) and run Acronis Recovery for MS SQL Management Console in this RDP session to connect to the locally installed Acronis Agent. The connection succeeds but the Acronis Management Console hangs when you go through the Backup creation wizard on the step after providing credentials to connect to the SQL server.

Cause

Acronis Agent does not have enough privileges to allow the connection.

Solution

If the issue is not with the RDP connection, do the following:

  1. On the machine where Acronis Agent is installed, depending on the operating system, do the following:

If the issue is with the RDP connection, do the following:

The issue is with the authentication specifics of RDP session which affects the Acronis Recovery for MS SQL connection algorithms. The solution is to connect to the Microsoft SQL server using the mstsc -console command, i.e. run the RDP connection in console mode. After that the issue should be resolved.

More information

It is also recommended to add the NETWORK SERVICE user to the default domain security policy on the primary domain controller:

  • Start -> All Programs -> Administrative Tools -> Domain Security Policy -> Security Settings -> Local Policies -> User Rights Assignment

You can also view the resulting effective policy in the following way:

  • Start -> Run -> rsop.msc -> Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> User Rights Assignment

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