30592: Acronis Backup: "Failed to send message" and Error Code 0x014F0020+0x014F001D

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Last update: Thu, 2017-07-13 13:34

Uncheck the "Log on to incoming mail server" option

This article applies to:

  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

Symptoms

  1. You have set up E-Mail notifications in Acronis Backup;
  2. An attempt to send a test message fails with the following error message:

    Failed to send message

Cause

When setting up E-Mail notifications you have checked the Log on to incoming mail server in Additional e-mail parameters:

The log on to the selected POP server fails because it does not require it.

Solution

In general, you will not need the Log on to incoming mail server option for standard SMTP and POP server configurations.

The Log on to incoming mail server option has to be set only for those mail servers that require authentication to the incoming mail server (POP) before connecting to the outgoing mail server (SMTP).

If your SMTP server does not require it, do not set the Log on to incoming mail server option.

If you have a rare configuration where the incoming mail server (POP) requires authentication before connecting to the outgoing mail server (SMTP), please set correct the incoming mail server (POP) credentials on the Additional e-mail parameters window:

(!) These credentials can be different from the ones you set for the outgoing mail server (SMTP) on Notifications -> E-mail setup window in the product.

More information

See also Acronis Backup & Recovery: Setting Up E-Mail Notifications.

 

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