Make sure the external device is accessible

This article applies to:

• Acronis True Image Home 2012

Symptoms

1. You have a backup located on an external device (e.g., card reader, flash drive, USB drive);
2. You attempt to edit the backup settings:

   

3. The attempt fails with the following errors:

   Error code: 0x006400D0+0x00640907+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x80070057
   Error code: 0x006400D0+0x00640905+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x80070057
   

   Error message: Failed to open item

   

Cause

The external device is inaccessible:

For example

• There is no memory card in the card reader.
• The flash drive or USB disk is inaccessible.

Solution

(!) The ability to edit a backup task with unavailable backup location has been implemented and is available in the latest build of Acronis True Image Home 2012.

For older builds please see below:

If you have a card reader, please make sure there is a memory card in the device. If not, please put it in.

If this is a flash drive or a USB disk, please make sure it is accessible - e.g. try opening it from Windows.

If you do not need the backup anymore, you can remove it from the list by clicking Remove from the list:

Alternatively, if the letter of the disk where you keep the backup has changed, you can change it back to the original one. Please see Windows: Changing an Assigned Drive Letter.

More information

See also Acronis True Image Home 2012.