30494: Acronis Backup & Recovery 11: Acronis Management Server Fails to Start with "Failure Audit: Login failed for user" on Windows Server 2003

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Operating Systems: 

The issue has been fixed, please update to the latest build. As workaround delete the SQL Express base or a separate SQL Express instance.

This article applies to:

  • Acronis Backup & Recovery 11

Symptoms

  1. You have a Windows Server 2003 with Acronis Backup & Recovery 10/11 Management Server installed;
  2. You delete the product from the system by using the Acronis Backup & Recovery cleanup utility;
  3. Then you install Acronis Backup & Recovery 11 Management Server on the same Windows Server 2003 machine;
  4. After the installation, the Acronis Management Server Service fails to start with the following error in the Windows Event Logs:

    Failure Audit
    Login failed for user 'NAME'

Cause

This is a sporadic issue specific only to the described scenario on Windows Server 2003 machines.

Solution

(!) This has been fixed in the latest build.

As a workaround, you can also do the following:

  1. On the machine with the Acronis Management Server and SQL Server installed, start SQL Server Configuration Manager;
  2. Select SQL Server Network Configuration -> Protocols for Acronis;
  3. Make sure the TCP/IP protocol is enabled;
  4. Restart SQL Server services (Start-Run -> services.msc -> right-click on SQL Server (ACRONIS) and select Restart);
  5. Download the ams_script fix and extract it to the ams_script folder on the machine where the Acronis Management Server and SQL Server is installed;
    • If you installed the product with the default SQL instance name (ACRONIS) and the default user name (AMS User), then simply run the replace_old_ams_user.bat file. This will fix the issue.
    • If you installed the product with a custom SQL instance name and/or customer user name, then execute the script from the command prompt:

      replace_old_ams_user.bat INSTANCE_NAME USER_NAME

      where

      INSTANCE_NAME is the name of the Acronis SQL Instance. If there is a space in the instance name, put it in double quotes (e.g. "Instance Name");
      USER_NAME is the name of the user under which the Acronis Management Server has been installed. If there is a space in the user name, put it in double quotes (e.g. "User Name").

      (!) The script has to be executed from the ams_script folder.

More information

Please contact Acronis Customer Central if you need assistance.

 

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