30467: Acronis Backup Advanced: "Failed to establish connection using the specified credentials"

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Operating Systems: 


An attempt to connect to an Acronis Agent or Acronis Management Console fails with an error similar to the following one:

Failed to establish connection using the specified credentials


The user under which you are trying to connect does not have enough privileges.


The user on the target machine must be a member of the following groups:

  • Acronis Remote Users
  • Acronis Centralized Admins

For detailed information please see Acronis Web Help: Acronis security groups.

In general, you can add the user to the necessary groups on the target machine by doing the following:

  1. Hit Start-R and type in compmgmt.msc
  2. Select Local Users and Groups -> Users and select the user under which you are trying to connect:

  3. Click Member Of and add the user to the Acronis Remote Users and/or Acronis Centralized Admins groups:

More information

Please contact Acronis Customer Central if you need assistance.



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