An attempt to connect to an Acronis Agent or Acronis Management Console fails with an error similar to the following one:
Failed to establish connection using the specified credentials
The user under which you are trying to connect does not have enough privileges.
The user on the target machine must be a member of the following groups:
- Acronis Remote Users
- Acronis Centralized Admins
For detailed information please see Acronis Web Help: Acronis security groups.
In general, you can add the user to the necessary groups on the target machine by doing the following:
- Hit Start-R and type in compmgmt.msc
- Select Local Users and Groups -> Users and select the user under which you are trying to connect:
- Click Member Of and add the user to the Acronis Remote Users and/or Acronis Centralized Admins groups:
Please contact Acronis Support if you need assistance.