30283: Acronis Backup & Recovery 11: "Failed to withdraw the license key"

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Last update: Fri, 2016-04-08 07:28

Click "Remove license" if you need to remove an unused license

This article applies to:

  • Acronis Backup & Recovery 11

Symptoms

  1. You connect to Acronis Backup & Recovery 11 Management Server;
  2. Once connected, you attempt to remove an unused (available) license by clicking Revoke license:

  3. The attempt fails with the following error:

    Failed to withdraw the license key

Cause

You are attempting to revoke an unused (available) license that is not assigned to any machine.

The Revoke license operation is only valid for licenses that have been assigned to a machine - i.e. used licenses.

Solution

If you need to revoke a used license, please select a used license and click Revoke license:

If you need to remove an unused license from the Acronis License Server, please select an unused license and click Remove license:

More information

Issue has been fixed. Current versions of Acronis Backup (Acronis Backup & Recovery) do not allow to revoke free licenses. We recommend upgrading to the latest version.

 

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