30195: Acronis True Image Home 2012 Errors Out with "Failed to open item" on an Attempt to Delete a Backup from External Storage

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Remove the backup from the list

This article applies to:

  • Acronis True Image Home 2012

Symptoms

  1. You have a backup located on an external storage (e.g. card-reader);
  2. You attempt to delete the backup:

  3. The attempt fails with the following errors:

    Error message: Failed to open item

Cause

The external device, on which the backup is located, is unavailable. For example, an empty card-reader will still display empty disks that cannot be accessed.

Solution

Make sure the external storage is accessible. Reattempt the Delete operation.

If you do not need the backup anymore, you can remove it from the list by clicking Remove from the list:

(!) This will only remove the backup from the list in Acronis True Image Home 2012. To delete the backup from the storage, you will need to manually browse to it and delete from Windows Explorer.

More information

See also Acronis True Image Home 2012.

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