The task script is locked by some application

This article applies to:

• Acronis True Image Home 2012

Symptoms

1. You open the Edit backup settings dialog or you are creating a new task;
2. On an attempt to apply the changes by clicking Save, the product errors out with:

   Failed to deploy task

   

Cause

The product cannot receive exclusive access to the task scripts. As a result, an attempt to edit the task fails.

The backup task scripts have the *.tis file extension and are located at:

• Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts
• Windows Vista, Windows 7: ProgramData\Acronis\TrueImageHome\Scripts

Most probably, you antivirus software has locked the task scripts.

Solution

• Typically the script files can be locked by antivirus programs. To avoid locking in this case you will need to add the script files to the antivirus program exclusion list;
• If the antivirus has not locked the script files, it could be some other process. You can try rebooting the machine to make the system release the script files;
• You can also check what process has locked the script file by using the free Microsoft Process Explorer tool:
  1. Read about the tool and download it at Microsoft TechNet: Process Explorer;
  2. Once installed, click Find -> Find Hand or DLL (or just hit CTRL-F on the keyboard);
  3. Type in .tis in Hand or DLL substring;
  4. See what process has locked the file.

More information

Please contact Acronis Support if you need assistance.