30181: Acronis Backup & Recovery 11 Errors Out with "Error occured while creating the file" When Backing Up to FTP

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Last update: 08-04-2016

The user does not have write access on the FTP server

This article applies to:

  • Acronis Backup & Recovery 11


  1. You have a personal or centralized vault on an FTP server;
  2. And attempt to back up to this vault fails with the following error:

    Failed to obtain the list of location permissions
    Error occurred while creating the file


The user under which you are trying to back up to the vault does not have write access on the FTP server.


Make sure the user has write access to the FTP server. Reattempt the operation.

More information

Please contact Acronis Support if you need assistance.