30181: Acronis Backup & Recovery 11 Errors Out with "Error occured while creating the file" When Backing Up to FTP

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The user does not have write access on the FTP server

This article applies to:

  • Acronis Backup & Recovery 11

Symptoms

  1. You have a personal or centralized vault on an FTP server;
  2. And attempt to back up to this vault fails with the following error:

    Failed to obtain the list of location permissions
    Error occurred while creating the file

Cause

The user under which you are trying to back up to the vault does not have write access on the FTP server.

Solution

Make sure the user has write access to the FTP server. Reattempt the operation.

More information

Please contact Acronis Customer Central if you need assistance.

 

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