30179: Acronis Backup Advanced: Remote Installation Fails If "Deny log on as a service" Is Enabled

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Operating Systems: 

The user under which you are trying to install is part of the "Deny log on as a service" user rights assignment policy

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

Symptoms

  1. You are attempting a remote installation of a component of Acronis Backup Advanced;
  2. The installation fails with the following error:

    Failed to get information about remote machine

Cause

The user under which you are attempting the installation is part of the Deny log on as a service user rights assignment policy. Hence, the Acronis service cannot start as part of the installation, and the operation fails.

Solution

Remove the user from the Deny log on as a service user rights assignment policy:

Having removed the user from the Deny log on as a service policy, reattempt the installation.

More information

Please contact Acronis Customer Central if you need assistance.

 

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