30164: Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"


An attempt to back up a virtual machine fails with the following error messages:

Failed to back up virtual machine 'name'
Failed to prepare for backing up
There is no license required to perform the operation with 'name' (either FEATURE_ABR_VIRTUAL_AGENT_ESX or FEATURE_ABR_VIRTUAL_AGENT_HV)


You need to assign a license to the Acronis Agent to be able to back up a virtual machine.


Make sure you have an Acronis Backup Advanced for VMware/Hyper-V (Acronis Backup & Recovery Virtual Edition) license. See also Acronis Backup: Product Comparison. In a cluster environment, all cluster nodes should be licensed.

Once you have the correct license, assign it:

More information

Please contact Acronis Customer Central if you need assistance.


You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
14 + 4 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.