2961: Acronis Universal Restore is Grayed Out during Installation of Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition/Virtual Edition

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This is a GUI issue. Acronis Universal Restore is actually available

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

Acronis Universal Restore is included in Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition and Acronis Backup & Recovery 10 Advanced Server - Virtual Edition. No separate license for Acronis Universal Restore is necessary. See Acronis Backup & Recovery 10 Editions.

  1. You install the product on a machine and specify Acronis License Server with a valid license for Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition or Acronis Backup & Recovery 10 Advanced Server - Virtual Edition;

  2. At the step where you need to select the components to be installed, you cannot select Universal Restore. The option is grayed out:

  3. Once the product is installed and you are creating Acronis Bootable Media, Acronis Universal Restore does not come up as component:

Cause

Issue in the Graphical User Interface (GUI) of the product. Acronis Universal Restore is actually included in the media.

Solution

This has been fixed. The fix is available in the latest released build of Acronis Backup & Recovery 10.

More information

(!) You will not be able to, and do not need to, install Acronis Universal Restore from an extracted *.msi package for the listed Acronis Backup & Recovery 10 editions. Acronis Universal Restore is already included in these editions by default.

See:

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