When installing Acronis Agent on Windows XP/Vista Home, use an existing user account with a password
This article applies to:
- Acronis Backup & Recovery 10 Advanced Server (Agent for Windows)
- Acronis Backup & Recovery 10 Advanced Workstation
- Acronis Backup & Recovery 10 Workstation (Standalone)
- Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Windows)
You are trying to install Acronis Agent for Windows from the Acronis Backup & Recovery 10 installation package;
On the screen where you need to provide credentials for Acronis services you proceed with the default Create a new account option:
The installation fails with the following error message:
Windows XP Home and Windows Vista Home specific issue in the product.
(!) This has been fixed. The fix is available in the latest released build of Acronis Backup & Recovery 10.
To fix the issue without downloading the update, please do the following:
On the screen where you need to provide credentials for Acronis services click Change and use an existing account with administrative privileges:
(!) The account must have a password, otherwise you will not be able to install Acronis Agent:
If prompted that the specified account does not have enough privileges, click Yes to grant the account the required permission:
If you first extract the Acronis Agent's .msi installation file from the package and run it, the product will only offer to use an existing account:
(!) The account must have a password, otherwise you will not be able to install Acronis Agent.
To find out if a specific account has administrative privileges, do the following:
Hit Start-Run and type in compmgmt.msc;
Click Local Users and Groups -> Users;
Select user account:
Double-click on it;
Check if it shows Administrators on the Member Of tab: