If there is an issue with backing up a NAS unit, try using shorter folder names
You can only back up files or folders which are on a NAS unit. There is no possibility to back up the whole hard disk drive or partitions of a NAS unit.
When selecting Items to back up switch to Files view and browse Network folders of specify Path to your NAS:
From a computer, using the Acronis product run the backup wizard and browse to the network share and select the files to back up.
If there is an issue with backing up, try the following workarounds:
- Reboot the computer with Acronis software, router and NAS to reset network connection to NAS. Close all other programs that might be using files on NAS before Acronis backup begins, e.g. other backup and synchronization sofware, programs with media and other types of catalogues (databases, pictures, music, videos) that might be updating and locking files on NAS.
- If you have the NAS unit mapped, please unmap it;
- Create shorter folder names (e.g., less than eight characters in a name) on the NAS. The product may fail to recognize longer folder names;
- Try disabling authentication on the NAS (i.e., grant everyone access to the drive).
If there is an issue with backing up files on the NAS unit, please contact Acronis Customer Central with a reference to this article and the following diagnostic information:
- AcronisInfo Utility;
- The operation log of the product;
- Wireshark logs. See Collecting PCAP Logs with Wireshark or tcpdump.
- Backing Up to NAS
- Acronis True Image Echo Fails to Back Up to NAS through FTP
- Acronis Backup & Recovery 10: Tested NAS Systems