Make sure that target agent is not Standalone
This article applies to:
- Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced)
- Acronis Backup & Recovery 11
- Acronis Backup & Recovery 10
Symptoms
- You launch Acronis Management Console;
- You press Manage a remote machine and provide parameters for the machine to which you want to connect;
- Connection fails with error code 0x00AF0010 and the following error message:
Failed to establish remote connection: Remote connections are disabled.
Cause
There are several possible causes:
- You have the Acronis Agent installed on an unsupported Windows system (i.e. on a Home edition that does not allow remote connections);
- The Acronis Agent to which you are trying to connect is from a standalone edition of the product instead of the advanced one;
- The machine with the Acronis Agent does not allow remote connections.
Solution
- Make sure the Acronis Agent is not installed on a home edition of Windows. Remote connection to home editions of Windows is not supported.
- Make sure that Acronis Backup & Recovery Agent to which you are trying to connect is from Advanced version:
- On the machine to which you are trying to connect remotely, connect locally using Manage this machine option;
- Go to Help -> Check license and check the product name in the registered license:
For the following products, remote connection is possible:
Acronis Backup Advanced for Windows/Linux Server (Acronis Backup & Recovery Advanced Server)
Acronis Backup Advanced for PC (Acronis Backup & Recovery Advanced Workstation)
Acronis Backup Advanced for VMware/Hyper-V/RHEV/Citrix XenServer/Oracle VM (Acronis Backup & Recovery Virtual Edition)
Acronis Backup for Windows Server Essentials (Acronis Backup & Recovery Advanced Server - SBS Edition)
Acronis Backup Advanced Universal License
Acronis Backup Advanced for Exchange/SharePoint/SQL/Active Directory For the following products, remote connection is NOT possible:
Acronis Backup for Windows Server (Acronis Backup & Recovery Server for Windows)
Acronis Backup for Linux Server (Acronis Backup & Recovery Server for Linux)
Acronis Backup for PC (Acronis Backup & Recovery Workstation)
- Make sure that the machine with the Acronis Agent allows remote connections.
More information
Contact Acronis Support if you have any questions or need assistance.