Make sure that target agent is not Standalone

This article applies to:

• Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced)
• Acronis Backup & Recovery 11
• Acronis Backup & Recovery 10

Symptoms

1. You launch Acronis Management Console;
2. You press Manage a remote machine and provide parameters for the machine to which you want to connect;
3. Connection fails with error code 0x00AF0010 and the following error message:

   Failed to establish remote connection: Remote connections are disabled.

Cause

There are several possible causes:

• You have the Acronis Agent installed on an unsupported Windows system (i.e. on a Home edition that does not allow remote connections);
• The Acronis Agent to which you are trying to connect is from a standalone edition of the product instead of the advanced one;
• The machine with the Acronis Agent does not allow remote connections.

Solution

1. Make sure the Acronis Agent is not installed on a home edition of Windows. Remote connection to home editions of Windows is not supported. 
2. Make sure that Acronis Backup & Recovery Agent to which you are trying to connect is from Advanced version:
   • On the machine to which you are trying to connect remotely, connect locally using Manage this machine option;
   • Go to Help -> Check license and check the product name in the registered license:
     For the following products, remote connection is possible:
     Acronis Backup Advanced for Windows/Linux Server (Acronis Backup & Recovery Advanced Server)
     Acronis Backup Advanced for PC (Acronis Backup & Recovery Advanced Workstation)
     Acronis Backup Advanced for VMware/Hyper-V/RHEV/Citrix XenServer/Oracle VM (Acronis Backup & Recovery Virtual Edition)
     Acronis Backup for Windows Server Essentials (Acronis Backup & Recovery Advanced Server - SBS Edition) 
     Acronis Backup Advanced Universal License
     Acronis Backup Advanced for Exchange/SharePoint/SQL/Active Directory
   • 

     For the following products, remote connection is NOT possible:
     Acronis Backup for Windows Server (Acronis Backup & Recovery Server for Windows)
     Acronis Backup for Linux Server (Acronis Backup & Recovery Server for Linux)
     Acronis Backup for PC (Acronis Backup & Recovery Workstation)
     

3. Make sure that the machine with the Acronis Agent allows remote connections. 

More information

Contact Acronis Customer Central if you have any questions or need assistance.