2917: Starting Acronis True Image Home on Windows Vista Stalls at "Analyzing partitions..."

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Applies to: 

Operating Systems: 

Last update: 01-07-2010

Acronis True Image Home analyzes partitions for too long at application startup in Windows Vista. This most probable cause is that there is a considerable amount of shadow copies for the partitions

This article applies to:

The operating system is:

  • Windows Vista

Symptoms

  1. You launch Acronis True Image Home in Windows Vista;
  2. The product stays at Analyzing partition... for a considerable amount of time (up to 20 minutes);

  3. After that Acronis True Image Home starts successfully and is functional.

Cause

Too many Windows System Restore Points may increase the time needed to scan the partitions on Acronis True Image Home start.

Solution

Clean up Shadow Copies in Windows Vista:

  1. Click Start and type clean in the Start Search box:

  2. Click Disk Cleanup from the search results list:

  3. Click the More Options tab and then Clean up... under System Restore and Shadow Copies:

  4. Click Delete:

  5. Disk Cleanup will erase all old restore points or files and the space will be reclaimed as free allocated.

    6. You can check the reduced space used by Restore Points and Shadow Copies with vssadmin list shadowstorage command:

    • Hit Start-R and type in cmd:

    • Issue the vssadmin list shadowstorage command:

    • You will see the results:

If the issue is resolved, disable Shadow Copies in Vista. For these purposes please do the following:

  1. Right-click on Computer then select Properties:

  2. In the left pane, click System protection:

    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. You will see a list of hard disk drives installed on your system, with checkboxes to the left. The check boxes with tick indicate that System Restore is on for that particular volume:

  4. To to turn off System Protection for a hard disk, clear (untick) the check box next to the disk:

  5. Once you uncheck the checkbox, a System Protection dialog box will appear. Click on Turn System Restore Off button:

  6. Click OK and System Restore is now off.

More information

If the issue persists, please try stopping the Distributed Transaction Coordinator service:

  • Hit Start-Run and type in services.msc;
  • On the Services window, right-click on Distributed Transaction Coordinator and click Stop.

If the issue still persists, please contact Acronis Support with a reference to this article and the following information:

  1. AcronisInfo Utility output;
  2. Output of the vssadmin command:

    • Click Start-Run and issue vssadmin list shadowstorage > C:\list.txt

    • Get list.txt file from C:\

See also Starting Acronis True Image Home Stalls at "Initialize..."

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