Make sure that you provided correct user name and password

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
• Acronis Backup & Recovery 11

Symptoms

You are trying to send a notification e-mail. Operation fails with error code 0x014F0020+0x014F0013 and error message:

The server cannot accept the sender

Cause

Most probable cause is that your SMTP server requires credentials for sending outgoing e-mail and these credentials were not provided.

Solution

Enter user name and password for accessing SMTP server:

 

Example: Setting up E-mail notifications for Gmail

 

• E-mail address should be without brackets, e.g. username@gmail.com
• Outgoing Mail Server: smtp.gmail.com
• Server port: 465
• Username: username@gmail.com, password: your_gmail_account_password;
• In Additional e-mail parameters select Use encryption -> SSL;

 

(!) Make sure you provide the email address correctly in the From field: e.g. name@domain.com

(!) Make sure that in the From field you provide the same email address for which you specify User name and Password:

Some mail servers will not allow authentication if in the From field you provide an email address different from the one for which you specify credentials.

More information

Contact Acronis Support if you have any questions or need assistance.