Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and submit case comments. See also Acronis Website: My Support Requests.
When submitting a comment to your case in Acronis Customer Portal, you can attach a file to it. The file size cannot exceed the 5 MB limit.
For information on how to submit a comment, see My Support Requests: Submitting a Comment.
To add a file to your case comment, do the following:
- Log in to your Acronis account.
- Click the Profile icon.
- Click Support requests.
- Click on the plus sign next to the case where you would like to leave a comment:
- Leave your comment in the box next to Leave a comment for support engineer:
- Click Add files to attach a file:
The file size cannot exceed the 5 MB limit.