29063: My Support Requests: Adding a File to Your Comment

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Support Requests is a feature of Acronis Customer Portal where you can browse, review all your cases and submit case comments. See also Acronis Website: My Support Requests.

When submitting a comment to your case in Acronis Customer Portal, you can attach a file to it. The file size cannot exceed the 5 MB limit.

For information on how to submit a comment, see My Support Requests: Submitting a Comment.

Solution

To add a file to your case comment, do the following:

  1. Log in to your Acronis account.
  2. Click the Profile icon.
  3. Click Support requests.
  4. Click on the plus sign next to the case where you would like to leave a comment:

  5. Leave your comment in the box next to Leave a comment for support engineer:

  6. Click Add files to attach a file:

    The file size cannot exceed the 5 MB limit.

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