At least 4 parallel connections should be allowed to a network share to let Acronis Backup & Recovery 10 Advanced save a backup archive to the network share

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation 
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

At least 4 parallel connections should be allowed to a network share to let Acronis Backup & Recovery 10 Advanced save a backup archive to the network share.

1. On one machine there is a shared folder with the Allow this number of users option set to 3;
2. On a different machine you run Acronis Management Console and connect to an Acronis Agent to create a backup;
3. As a destination for the backup you point to the shared folder;
4. The backup creation fails with the following error message written to the program log:

Failed to set the logon information for the backup location

Cause

Acronis Management Console establishes several parallel connections to work with the remote location.

Solution

Ensure that the network share has its user limit set to at least 4. If possible, increase the maximum number of possible connections, as the network share could be used by other users too.

More information

Feel free to contact Acronis Support if you have further questions or need assistance.