28463: Acronis Backup: Include Domain when Specifying Credentials for RHEV Manager

Last update: 31-03-2016

When connecting to RHEV Manager, make sure you include domain in the user name


  1. You are attempting to add machines from RHEV infrastructure;
  2. To do this, you attempt to connect to RHEV Manager and provide credentials:

  3. When you click OK, the connection attempt fails with the following error message:

    TOL: Failed to execute the command. Command 'Getting virtual machines' gets the list of virtual machines from RHEV Manager. Failed to enumerate datacenters.

    0x01350016+0x0072002D+0x005300D8+0x005300DB (or 0x01350016+0x0072002D+0x005300E6+0x005300E9 for version 11.5)


The credentials have been specified incorrectly.


When connecting to RHEV Manager, you need to include domain in the user name:

  • User name: DOMAIN\user
  • Password: password


(!) As an additional means to solve the connection issue, try using "admin@internal" login as the user name.

=> This is a default built-in account created by Red Hat Enterprise Virtualization Manager automatically during installation ("internal" - is the name of a special limited, internal administration domain; this domain is different from Active Directory and exists based on a key in the Red Hat Enterprise Virtualization postgres database rather than as a directory service user on a directory server. There is only one admin@internal user in this internal domain).