Symptoms
- You are installing Acronis Disk Director 11 Advanced on a read-only domain controller (RODC);
- The installation fails;
- In the installation log there is a message similar to the following one:
- If you selected to use an existing user for Acronis services:
AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)
- If you selected to create new account for Acronis services:
CreateNewUser: LocalUserAdd failed with error '1313720'
CreateServiceUser: failed
- If you selected to use an existing user for Acronis services:
Cause
Issue in the product.
Solution
As a workaround, install the product under an existing user that belongs to the Backup operators group.
More information
(!) This article applies only to installation on read-only domain controllers (RODC). If you encounter this error on a machine of a different type, the issue is not covered in this article and needs investigation. Please contact Acronis Support.
See also: