2819: Acronis True Image Errors Out with "The request is not supported"

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Last update: 17-11-2013

Acronis True Image fails to create back up files that are on a network share

This article applies to:


Using Acronis True Image you are trying back up files that are on a network share (as opposed to the backup of an entire hard disk or partition);

After starting the backup operation, Acronis True Image errors with an error message similar to the following one:

Failed to backup file or folder.

The request is not supported


Issue in the product.


Unfortunately, there is no solution at the moment.

More information

This is a known issue. It will be fixed in a future update of Acronis True Image.

See also Backup of Files or Folders Hangs in Linux.