Disable automatic scanning of MAC addresses to work around the issue

This article applies to:

• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server
• Acronis True Image Echo Virtual Edition
• Acronis True Image Echo for MS Windows SBS

Symptoms

• Acronis Group Server hangs when scanning the network for computers;
• In the Acronis Group Server log there are numerous Failed to get MAC address for computer... messages.

Cause

In some network configurations MAC addresses cannot be resolved automatically.

Solution

As a workaround, disable automatic scanning of MAC addresses:

• Hit Start-Run and type in regedit;
• Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImageEcho\Fomatik\Plugins\GroupServer;
• Create a new DWORD value:
  • Right-click -> New -> DWORD Value;
  • Set ResolveMacs as Value name and 00000000 as Value data.

More information

See also Renewing the List of Machines in Acronis Group Server Database.