The two possible causes are: there are four primary partitions; the file system is corrupt

This article applies to:

• Acronis True Image Home 2011
• Acronis True Image Home 2010
• Acronis True Image Home 2009
• Acronis True Image 11 Home
• Acronis True Image 10.0 Home
• Acronis True Image 9.1
• Acronis True Image Echo
• Acronis Backup & Recovery 10
• Acronis Backup & Recovery 11

Symptoms

1. Using any of the listed Acronis products, you are trying to create Acronis Secure Zone;
2. The product errors out with an error message similar to the following one:

   

Cause

There are two possible causes:

• Acronis Secure Zone is created as a primary partition. There can only be four primary partitions on one disk. Hence, if there are already four primary partitions, Acronis Secure Zone cannot be created;
• The file system is corrupt.

Solution

1. Acronis product cannot create Acronis Secure Zone on a disk with four primary partitions. You have several options to work around this:
   • If you have more than one physical disk in the machine, select the disk that has less than four primary partitions to create Acronis Secure Zone on it:

     

   • Use some disk partitioning software to convert one of the primary partitions to a logical one;
   • Delete one of the primary partitions using the default Windows Disk Management snap-in:
     Deleting a primary partition using the default Windows Disk Management snap-in

     
     

     (!) If you delete a partition using the Windows Disk Management snap-in, all data on it will be lost.

     • Hit Start-Run and type in diskmgmt.msc

       

     • In the Disk Management window, right-click on one of the primary partitions that you are ready to delete and select Delete Volume or Delete Partition depending on your version of the operating system:
       

       Windows XP

       Windows Vista, Windows 7

     • Now that you have unallocated space that you have freed up by deleting the primary partition, you can create Acronis Secure Zone on the disk.
     • If you have unallocated space left after creating Acronis Secure Zone, you can create a new volume from it:
       • In the Disk Management Window, right-click on the unallocated space and select New Simple Volume or New Partition depending on your operating system:
         

         Windows XP

         Windows Vista, Windows 7

       • Follow the steps of the Disk Management wizard:

         

2. Try checking the disk for errors:
   • Go to the Command Prompt (Start-Run -> cmd):

     

   • Issue the following command:

     chkdsk DISK: /r

     where DISK is the letter of the partition you need to check:

     

     (!) Checking the C: drive may require you to reboot the machine.

More information

If none of the solutions helps, contact Acronis Custoner Central with reference to this article.