2791: Acronis Product Cannot Create Acronis Secure Zone

The two possible causes are: there are four primary partitions; the file system is corrupt

This article applies to:

  • Acronis True Image Home 2011
  • Acronis True Image Home 2010
  • Acronis True Image Home 2009
  • Acronis True Image 11 Home
  • Acronis True Image 10.0 Home
  • Acronis True Image 9.1
  • Acronis True Image Echo
  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11

Symptoms

  1. Using any of the listed Acronis products, you are trying to create Acronis Secure Zone;
  2. The product errors out with an error message similar to the following one:

Cause

There are two possible causes:

  • Acronis Secure Zone is created as a primary partition. There can only be four primary partitions on one disk. Hence, if there are already four primary partitions, Acronis Secure Zone cannot be created;
  • The file system is corrupt.

Solution

  1. Acronis product cannot create Acronis Secure Zone on a disk with four primary partitions. You have several options to work around this:
    • If you have more than one physical disk in the machine, select the disk that has less than four primary partitions to create Acronis Secure Zone on it:

    • Use some disk partitioning software to convert one of the primary partitions to a logical one;
    • Delete one of the primary partitions using the default Windows Disk Management snap-in:
  2. Try checking the disk for errors:
    • Go to the Command Prompt (Start-Run -> cmd):

    • Issue the following command:

      chkdsk DISK: /r

      where DISK is the letter of the partition you need to check:

      (!) Checking the C: drive may require you to reboot the machine.

More information

If none of the solutions helps, contact Acronis Custoner Central with reference to this article.

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